Shipping policy

Shipping Policy: National Shipping in New Zealand - Le Visage Skin Clinic

Thank you for choosing Le Visage Skin Clinic for your skincare needs within New Zealand. Please read the following shipping policy carefully to understand how we handle national shipments:

1. Shipping Methods:

  • Our shipping service includes standard delivery to addresses across New Zealand.

2. Shipping Rates:

  • We offer a flat-rate shipping fee of $7 for all orders below $200.
  • Orders totaling $200 or more qualify for free shipping within New Zealand.

3. Click and Collect:

  • In addition to shipping, we provide a convenient Click and Collect service.
  • Clients selecting Click and Collect during checkout can collect their orders from our clinic location.
  • Once your order is ready for collection, you will receive a notification via email or SMS.

4. Processing Time:

  • Orders are typically processed within 1-2 business days after payment confirmation.
  • Please note that processing time may vary during peak seasons or due to unforeseen circumstances.

5. Delivery Time:

  • Estimated delivery times vary depending on the destination within New Zealand and the shipping method chosen.
  • Generally, deliveries are made within 2-5 business days after dispatch.
  • Remote or rural areas may experience longer delivery times.

6. Tracking Information:

  • Once your order is shipped, you will receive a shipping confirmation email containing tracking information.

7. Shipping Address:

  • Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delays or mis-deliveries.

    8. Order Tracking and Support:

    • If you have any questions or concerns regarding your order or shipment, please don't hesitate to contact us. We're here to assist you every step of the way.

    9. Returns and Refunds:

    • Please refer to our Returns and Refunds Policy for information regarding returns, exchanges, and refunds for domestic orders.

    By placing an order with Le Visage Skin Clinic, you agree to abide by the terms and conditions outlined in this shipping policy.

    If you have any further queries regarding our shipping policy or require assistance with your order, please feel free to reach out to us.

    Thank you for choosing Le Visage Skin Clinic for your skincare needs in New Zealand. We appreciate your business!