Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it unused, and in its original packaging. You’ll also need the receipt or proof of purchase. We cannot accept returns if you have changed your mind after using the product.

To start a return, you can contact us at info@levisage.co.nz. Please note that returns will need to be sent or returned in-person to the following address: Le Visage 1/161 Kitchener Road, Milford, Auckland 0620

If you are unable to return in-person, please use a courier service to return your purchase, not standard post, and package it securely. We cannot be responsible for damage as a result of improper packaging or handling in transit. Unfortunately, items sent back to us without first requesting a return cannot be accepted.

You can always contact us with any questions regarding your return at info@levisage.co.nz or 09 486 6880.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns for gift vouchers. Gift vouchers cannot be exchanged for cash.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days if purchased online or manually refunded to your card if purchased in clinic. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@levisage.co.nz.